Questions about QR codes
I have not received my QR code – what can I do?
Please check the spam folder of your e-mail account. Sometimes fit+ e-mails are mistaken for advertising by the e-mail program. If that doesn’t work, please send us an email:
The QR code is not displayed on my phone
Make sure “Download images” is enabled on your mobile device. Otherwise, you may have to enable the download of the QR code yourself on your smartphone.
The QR code doesn’t work
So that the QR code can be read, please consider the following points:
- Leave the QR code unenlarged on your smartphone, please do not zoom.
- Hold the code horizontally at a distance of approx. 10 centimeters and from point from below towards the reader. The reader should now be able to read the full QR code.
- Hold the code up to the reader for at least 10 seconds.
- Increase screen brightness of your smartphone to maximum.
- Strong sunlight on the reader can cause glare that may prevent proper reading of the code. In this case, we recommend shadowing your phone with your body to cover the reader.
May I make my QR code available to other people?
No, absolutely not. Sharing is not permitted and will be prosecuted.
Membership Questions
How can I change my bank details?
Please send us an e-mail with your name, membership number and new bank details
Do you have questions about a reminder or a collection letter?
“The fit+ payment transactions are outsourced. All defaulting payments are processed via our partner, the billing center. If several outstanding payments accumulate, these will be passed on to Cash Control, our debt collection service provider.
Please contact the sender of the letter directly to clarify the situation. At such point in time, fit+ will have already submitted the demands and can no longer comment on them.”
You have received a reminder from the billing center
Please contact: My-Factura Service – service@my-factura.com
Required data: Which fit+ Doha ?, name of the member, date of birth and/or membership number (from the letter)
Have you already settled the payment(s) in question? To whom? When? How much? Evidence (e.g. bank statement)
You have received a collection letter from Cash Control
please contact: CashControl – Inkasso – inkasso@cashcontrol.net
Required data: Which fit+ Doha ?, name of the member, date of birth and/or case number (from the letter)
Have you already settled a payment? To whom? When? How much? Evidence (e.g. bank statement)
What happens to my membership if I can’t work out due to illness?
You have the option of crediting your missed fitness training time. This means that you continue to pay for your membership, and “illness time” will be credited as time that is not charged. When? When youtr gym contract is next extended. Do do this, we’ll need a certificate from the doctor treating you, which documents the exact illness period.
You can send us the certificate by email:
Can I transfer my membership?
If you do not want to continue your contract, we can offer the following goodwill solution: If you find a new member for us who takes out a new membership with us, your membership will then be terminated at the start of the new person’s membership.
It’s important that the new member has been registered by fit+ and has started the membership BEFORE transfer of your membership can be completed.
Send us an e-mail with your name, your membership number and the name, e-mail of the person who should take over the contract.
How can I cancel my contract?
You can terminate your contract by informing your fit+ gym in writing or by e-mail. We’ll contact you to discuss the next steps
For how many months will my membership be renewed if I don’t cancel?
Membership is renewed for an additional 12 months after the initial period.
What is the notice period before membership expires?
The notice period is 3 months before the end of the membership period.
What should I do if I want to change my gym location ?
If you wish to transfer your local gym location to a new location, you’ll need to purchase a new membership at the new location. The “old” membership will then be terminated at the start of the new membership.
Send us an e-mail with your name, your membership number, your current fit+ club and which fit+ club you would like to switch to.
We’ll contact you immediately and tell you what you need to do next.
info@fitplus-club.qa
How do I notify the gym that something isn’t working?
Please contact the club directly. You can find a list of the clubs here – https://fitplus-club.qa/select-a-gym/ – there you will find details for sending a message directly.
How can I recommend fit+ to a friend?
Click on the link – https://fitplus-club.qa/friends – there you’ll be able to register yourself and your friend and receive a cool gift as well. Your club isn’t on the list? Then unfortunately the location does not offer this promotion.
How do I make an appointment with a trainer?
Please contact your club directly.
I don’t remember my membership number. What can I do?
You can request your membership number from us by e-mail.
Send us an e-mail with your name, date of birth and at which fit+ club you train.
Can’t find an answer?
We haven’t answered your question?
Please contact our central member admin office. We’ll get someone to look into your request.
Send us an e-mail with your name, membership number and question to: